Questions? Need Assistance? We’re here to help.
Contact Customer Service
MONDAY-SATURDAY: 9:00 am until 5:00 pm EST
SUNDAY: 10:00 am until 3:00 pm EST
MAILING ADDRESSAmerican Spoon
1668 Clarion Avenue
Petoskey, Michigan 49770
PHONE231-347-9030
TOLL FREE888-735-6700
EMAILhelp@spoon.com
Or read more on our site
If you’d like information on
store hours please visit our
STORES PAGE
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If you are a customer and would like the name of your nearest retailer please email us at
American Spoon may occasionally share names and mailing addresses of our customers and catalog requesters with other catalog companies for marketing purposes. However, we will never share your telephone number or email addresses. If you would like us to withhold your name and mailing address from being shared with any other catalog company, please contact us directly via email help@spoon.com or 888-735-6700 (toll free) and we promise to comply with your wishes.
12 or more jars ship for just $10 to a single address within the 48 contiguous states. Simply select the special shipping offer rate at checkout; no promotional code is needed.
STANDARD SHIPPING & HANDLING CHARGES
Based on merchandise total for each address
up to $50.00............................add $10.00
$50.01 to $75.00.........................add $12.00
$75.01 + ..........................................add $15.00
Standard shipping is by way of UPS ground or USPS. Once your order has shipped you will receive an automatic email providing tracking information. To guarantee delivery, we must have proper and complete addresses. Shipping companies do not forward packages, so we guarantee delivery only to addresses we are given. If you choose to reship the package to a different address, you must pay for the cost to re-ship it.
If an expedited shipping option is selected at checkout, the order must be placed before 2pm EST for guaranteed shipment that day.
Please contact our Customer Service team at 1-888-735-6700 with any delivery questions.
ALTERNATE SHIPPING
We do ship to APO and FPO addresses at the standard rates noted above.
Packages may also be shipped to Alaska, Hawaii, Canada, and American Territories. These orders will be shipped via USPS Priority mail or USPS International and our system will automatically calculate the shipping charge. Allow extra days when shipping to Canada to clear customs.
Orders shipping to Alaska, Hawaii, Canada and American Territories are currently excluded from any shipping promotions.
TRANSIT TIME
Orders are typically shipped one business day after they are placed. From there, additional days in transit to your region of the United States may be noted below:
• Midwest: 1-2 business days
• East Coast: 2-3 business days
• Southeast & Mountain Regions: 3-4 business days
• West Coast & Southwest: 4-5 business days
Orders to Alaska, Hawaii and Puerto Rico ship via USPS Priority Mail. Please allow 5-7 business days for delivery.
Orders to Canada ship via USPS International Priority Mail. Please allow 10-14 business days for delivery.
Shipping timelines for orders placed Friday after 2pm EST through Sunday will begin on Monday.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
Products that are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for full credit. We encourage our customers not to sign for or accept any damaged packages. In the event that your package is damaged, please call our Customer Service representatives at 1-888-735-6700 for assistance.
At American Spoon, our most important asset is great people. We’re a 40 year-old company that’s still looking for new and better ways of doing things, and we strive to be a place where the best idea wins, regardless of who or where it comes from. We’re looking for creative thinkers and doers with positive attitudes who enjoy working in a collaborative environment.
RETAIL
Our stores are where we welcome old friends and make new ones. As part of the American Spoon retail team, your role is to connect with customers, share our story, and provide excellent customer service. Plus, you get to taste a lot of jam.
Traverse City Retail Associates
KITCHEN
Our kitchen crew starts each day with raw fruit and ends with thousands of jars of jam. It’s a close-knit group of dependable folks with a strong work ethic and sense of ownership. The kitchen is the heart and soul of our business, and our crew takes real pride in that.
Production/Preservation Kitchen Assistant
SHIPPING
Before our jars make their way to customers, they take up temporary residence at our warehouse, located in what was once the local roller rink. They don’t wear skates, but our shipping crew gets packages out lickety-split, and they’re constantly looking for ways to do it better and faster.
HEADQUARTERS
Can you do a bunch of different types of things really well? Then we might have a few hats for you to wear around American Spoon HQ. From customer service to technology to marketing, the folks in our office support and direct the entire operation, and keep things running smoothly.
FIND YOUR DREAM JOB
Email your resume or send a note to hr@spoon.com.
