Questions? Need Assistance? We’re here to help.
Contact Customer Service
MONDAY-FRIDAY: 9:00 am until 5:00 pm EST
SATURDAY: 12:00 pm until 4:00 pm EST
SUNDAY: Closed
MAILING ADDRESS
American Spoon
1668 Clarion Avenue
Petoskey, Michigan 49770
EMAIL CUSTOMER SERVICE help@spoon.com
OR CALL 888-735-6700
BUSINESS GIFTS gifting@spoon.com
Or read more on our site
If you’d like information on
store hours please visit our
STORES PAGE
If you would prefer to
receive our catalog
If you are a customer and would like the name of your nearest retailer please email us at
At American Spoon we value your privacy. You should know that when you make a purchase from us, sign up for email “News from up North” or request our catalog, or opt in to SMS/text messages, we collect your personal information (e.g. name, telephone number, email, physical address, and/or transaction). We may also receive personal information about you from third parties or other sources. We may occasionally share personal information with our service providers and select third-party marketing partners that use personal information for marketing purposes.
We use your personal information to provide confirmation and delivery details on orders placed as well as for marketing and promotional purposes for American Spoon products and advertisements. This includes marketing through email, SMS/text message or postal mail.
You may opt out of email marketing and order updates at any time by selecting the unsubscribe option in the footer of all emails.
You may opt out of SMS/text message marketing and order updates at any time by texting STOP to +1 (855) 651-2401 (toll free).
If you would like to opt out of having your personal information shared with third parties, please contact us directly via email help@spoon.com or 888-735-6700 (toll free). Or, if you would like to update or delete your personal information, please contact us directly via email help@spoon.com or 888-735-6700 (toll free) and we will respond to your request within 1-2 business days.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
STANDARD SHIPPING & HANDLING CHARGES
Based on merchandise total for each address
up to $50.00...............................add $10.00
$50.01 to $75.00.........................add $12.00
$75.01 to $125.00 .......................add $15.00
$125.01 to $175.00 .....................add $18.00
$175.01+ .....................................add $20.00
12 or more jars ship for just $10 to a single address within the 48 contiguous states. Simply select the special shipping offer rate at checkout; no promotional code is needed.
Standard shipping is by way of FedEx Ground or USPS. The exact carrier for your order will depend on the ship to location and the size of the package. Once your order has shipped you will receive an automatic email providing tracking information denoting your shipping carrier. To guarantee delivery, we must have a proper and complete addresses. Shipping companies do not forward packages, so we guarantee delivery only to addresses we are given. If you choose to reship a package that is already in transit to a different address, you must pay for the cost to re-ship it.
If an expedited shipping option is selected at checkout, the order must be placed before 12pm EST for guaranteed shipment that day.
Please contact our Customer Service team at 1-888-735-6700 or via email at help@spoon.com with any delivery questions.
ALTERNATE SHIPPING
We do ship to APO and FPO addresses at the standard rates noted above. APO and FPO will ship via USPS Priority Mail.
Packages may also be shipped to Alaska, Hawaii, Canada, and American Territories. These orders will be shipped via USPS Priority Mail or USPS International and our system will automatically calculate the shipping charge. Allow extra days when shipping to Canada to clear customs.
Orders shipping to Alaska, Hawaii, Canada and American Territories are currently excluded from any shipping promotions.
TRANSIT TIME
American Spoon will always work hard to ensure your package moves into transit as quickly as possible.
Orders are typically shipped within 24-48 hours of placed. From there, additional days in transit to your region of the United States may be noted below:
• Midwest: 1-3 business days
• East Coast: 2-3 business days
• Southeast & Mountain Regions: 3-4 business days
• West Coast & Southwest: 4-5 business days
Orders to Alaska, Hawaii and Puerto Rico ship via USPS Priority Mail. Please allow 5-7 business days for delivery.
Orders to Canada ship via USPS International Priority Mail. Please allow 10-14 business days for delivery.
Shipping timelines for orders placed Friday after 12pm EST through Sunday will begin on Monday.
Please note, during peak holiday season, fulfillment and transit times may be extended.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
Products that are damaged or otherwise mishandled in transit may be returned to us for replacement without additional charge or for full credit. In the event that your package is damaged, please call our Customer Service representatives at 1-888-735-6700 or via email at help@spoon.com for assistance.
At American Spoon, our most important asset is great people. We’re a 40 year-old company that’s still looking for new and better ways of doing things, and we strive to be a place where the best idea wins, regardless of who or where it comes from. We’re looking for creative thinkers and doers with positive attitudes who enjoy working in a collaborative environment.
RETAIL
Our stores are where we welcome old friends and make new ones. As part of the American Spoon retail team, your role is to connect with customers, share our story, and provide excellent customer service. Plus, you get to taste a lot of jam.
KITCHEN
Our kitchen crew starts each day with raw fruit and ends with thousands of jars of jam. It’s a close-knit group of dependable folks with a strong work ethic and sense of ownership. The kitchen is the heart and soul of our business, and our crew takes real pride in that.
SHIPPING
Before our jars make their way to customers, they take up temporary residence at our warehouse, located in what was once the local roller rink. They don’t wear skates, but our shipping crew gets packages out lickety-split, and they’re constantly looking for ways to do it better and faster.
HEADQUARTERS
Can you do a bunch of different types of things really well? Then we might have a few hats for you to wear around American Spoon HQ. From customer service to technology to marketing, the folks in our office support and direct the entire operation, and keep things running smoothly.
FIND YOUR DREAM JOB
Email your resume or send a note to hr@spoon.com.
